Shipping policy
DELMORA is a brand of Delmora International Limited, a company registered in England and Wales.
DELMORA ships to all addresses within The United Kingdom excluding hotels, hostels, temporary residence addresses, prisons, P.O. Boxes and BFPO (British Forces Post Office) addresses. Unfortunately, we do not deliver to the Channel Islands. For international deliveries, different prices will apply, you should contact us for the final price, including posting and other international expenses.
We will give you an estimated delivery date for the Goods, but no times or dates provided by us are guaranteed.
DELMORA keeps a small amount of stock of each model. If for any reason, there is a delay, we will contact you. For in-stock items, we will dispatch as soon as possible and will provide a reference number given by Royal Mail Services. We will normally use the services: Royal Mail 24, Royal Mail Tracked 24 or Hermes Next Day. They aim to deliver the next working day, provided that your payment is received before 11am on the day that the order is placed.
If you need your item urgently or for a certain date, please contact us, we will do our best to deliver the item on time.
There is no delivery charge for UK orders if you are ok with the options offered to you. However, for additional delivery options such as Special Delivery, there will be a charge that depends on the delivery company. For international orders, please contact us.
DELMORA reserves the right to arrange packaging and delivery and will decide on the method of delivery either by post, courier or otherwise.
If you defer the delivery or provide an incorrect delivery address, as soon as the delivery package is returned to DELMORA, your order will be cancelled, and a full refund will be issued to you.
DELMORA shall not be held responsible for delays or service failures if caused by any circumstance beyond DELMORA’s reasonable control included but not limited to: terrorist attacks, state of emergency, earthquake, fire, flood, impossibility of public or private transport etc. For more information please see section: Force Majeure.
For more information please read our: