TERMS AND CONDITIONS
When you use any of our channels to make a purchase with Delmora International Limited, you agree to be bound by these terms and conditions. In these terms and conditions:
- Reference to “DELMORA”, “we” and “us” is a reference to Delmora International Ltd.
- Reference to “you” is a reference to the purchaser of the Goods from us.
- “Contract” means the contract between us for the sale and purchase of the Goods which incorporates these Terms & Conditions.
- “Goods” means the products and other items purchased by you from us.
- “Terms” means these terms and conditions.
These Terms are the only terms and conditions on which we contract for the sale of Goods and they form an integral part of the Contract between us. If we agree to vary any of the terms, the variation must be in writing confirmed by our duly authorised representative and by you.
DELMORA is a brand of Delmora International Limited, a company registered in England and Wales under Company Number 12321826. Email contact: email@example.com. Address: Broadway Buildings, Elmfield Road, Bromley, London. BR1 1LW.
DELMORA ships to all addresses within The United Kingdom excluding hotels, hostels, temporary residence addresses, prisons, P.O. Boxes and BFPO (British Forces Post Office) addresses. Unfortunately, we do not deliver to the Channel Islands. For international deliveries, different prices will apply, you should contact us for the final price, including posting and other international expenses. Please find below the content of this document:
1.CHANGES IN OUR POLICIES-PRODUCT DESCRIPTION
6.UNIQUE PRODUCT FEATURES
7.PHOTOS AND NATURAL PIECES UNIQUE SHAPE
8.RISK AND OWNERSHIP
10.DAMAGED ITEMS- WARRANTY
12.LATE AND LOST DELIVERIES
13.HOW TO CARE FOR YOUR JEWELLERY
14.PRIVACY- DELMORA CLUB
1.CHANGES IN OUR POLICIES-PRODUCT DESCRIPTION
1.1 We will update our Terms regularly and without any notice. As well as, the content related to our products such as product details, delivery, discount campaigns and pricing. If any information is out of date at any given time, we are under no obligation to update such material.
1.2 Prices for products, discount campaigns and/or shipment service can be adjusted at any time. Please note that changes will not typically affect orders already confirmed previous to the change.
2.1 No Contract will exist between you and DELMORA, for the sale of any product unless and until DELMORA has accepted your order. The acceptance will be sent via a confirmation email and, full payment will be taken from your credit/ debit card or via Paypal. Our acceptance and the full payment of your order brings into existence a legally binding contract between us. Only adults (persons aged 18 and over) are entitled to enter into legally binding contracts.
2.2 The contract for the sale of products will relate only to those products whose confirmation email has been sent. Additional products that could be part of your order need to be confirmed by DELMORA in a separate email.
2.3 DELMORA reserves the right not to accept your order in the following events:
- Unable to obtain authorisation for payment
- Shipping restrictions apply to a particular item
- If the item ordered does not meet our quality control standards and is withdrawn
- Out of stock
- An error in pricing or content.
- Any other reason that DELMORA considers will affect your satisfaction with the product(s) and brand.
2.4 We may refuse to process the purchase or refuse service to anyone at any time at our sole discretion. We will not be accountable for any indirect or consequential loss, damage or expenses arising from not accepting your order and we shall have no liability to you, by way of compensation, other than to refund the amount paid for the goods in question.
2.5 If you would like to amend or cancel your order before you have received our confirmation email, you must contact us as soon as possible (our email is firstname.lastname@example.org). We will try to amend or cancel your order, though this may benot possible due to the speed of processing each order. Please note that once your order has been dispatched, we are unable to cancel it. You could return the product(s) to DELMORA in accordance with the Returns section of this document.
2.6 To be eligible for a refund, the item(s) will need to be returned in perfect and unworn condition with their original packaging and any labels still attached. In this circumstance, please follow the above return instructions.
•Your refund of purchase price will be processed within 30 days of the cancelation notice, but we reserve the right to charge a restocking fee and any other costs we incur in connection with the return of the Goods.
•The above does not affect your statutory rights.
•Purchases exempt from both the refund and exchange policies, unless structurally faulty are:
-Bespoke pieces (custom-made or commission work)
-Customised pieces (pieces that have been altered from their original designshown online).
-Earrings and hair items due to hygiene reasons.
-Gift Cards and eGift cards-Items on sale or sold to you as faulty.
2.7 To complement this information, please go to Returns and Guarantee sections.
3.1 The price of Goods quoted on our channels does not include VAT (Value Added Tax).
3.2 The prices payable for ordered goods are in GBP (Pound Sterling). If applicable, delivery and other charges will be clearly stated and included in the total cost. In the case of special or overseas orders, prices will be quoted by us on request and shall be payable separately from the price of the Goods.
3.3 All published prices are subject to change at any time without notice.
3.4 All payment for Goods and for the cost of packaging and delivery (when applicable), must be made before the Goods are delivered.
3.5 Payment online will be made by credit card, debit card, Paypal or by any other methods previously stated as accepted by DELMORA.
3.6 You warrant to us that all information which you are required to provide when ordering Goods online is accurate and complete in all respects at the time of the order and that this information relates to you/the person placing the order and not to any third party.
3.7 When an order is made online, all credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment, DELMORA will not be liable for any delay or non-delivery.
3.8 The order confirmation issued by the company clearing the credit/debit card payment does not constitute acceptance of your order by us. We reserve the right to check any discrepancies and an order will only be confirmed when it is verified by us.
3.9 Any error in any ordering process due to technical or other reasons beyond our control entitles us not to treat the order as being binding on us.
4.1 We will give you an estimated delivery date for the Goods, but no times or dates provided by us are guaranteed.
4.2 DELMORA keeps a small amount of stock of each model. If for any reason, there is a delay, we will contact you. For in-stock items, we will dispatch as soon as possible and will provide a reference number given by Royal Mail Services. We will normally use the services: Royal Mail 24, Royal Mail Tracked 24 or Hermes Next Day. They aim to deliver the next workingday, provided that your payment is received before 11am on the day that the order is placed.
4.3 If you need your item urgently or for a certain date, please contact us, we will do our best to deliver the item on time.
4.4 There is no delivery charge for UK orders if you are ok with the options offered to you. However, for additional delivery options such as Special Delivery, there will be a charge that depends on the delivery company. For international orders, please contact us.5
4.5 DELMORA reserves the right to arrange packaging and delivery and will decide on the method of delivery either by post, courier or otherwise.
4.6 If you defer the delivery or provide an incorrect delivery address, as soon as the delivery package is returned to DELMORA, your order will be cancelled, and a full refund will be issued to you.
4.7 DELMORA shall not be held responsible for delays or service failures if caused by any circumstance beyond DELMORA’s reasonable control including but not limited to: terrorist attacks, state of emergency, earthquake, fire, flood, impossibility of public or private transport etc.
For more information please see section: Force Majeure.
5.1 Every piece will be packaged in a white-transparent bag made of organza or a branded velvet bag. This bag will be inside a bubble envelope, and externally, there will be a sturdy, unmarkedmailing box.
5.2 To protect every piece, the pendants and earrings will be wrapped in bubble wrap and tape.
5.3 Gift wrapping is available for an extra cost. If applicable, you will receive a white, recyclable and branded DELMORA card box with gift wrapping and an organza ribbon. A bubble envelope and the unmarked mailing box. For this presentation, you will not receive the organza bag and your pendant/earrings will not be wrapped in bubble paper. Our branded box is sturdy and will protect your pieces. We also want to ensure quality presentation of the piece in the event it is intended as a present.
6.UNIQUE PRODUCT FEATURES
DELMORA uses a manual process to assemble and produce every piece. As this is a handcrafted process, some measurements cannot be exact or the same every time. For example, a necklace could be 51cm instead of 50cm as advertised. Please be aware of these differences and allow a tolerance of at least 2cm.
7.PHOTOS AND NATURAL PIECES UNIQUE SHAPE
7.1 Please note that the colour of the pieces may be slightly different from the picture due to light, positions or different display devices.
7.2 DELMORA works with natural beads such as Agate, pearls and others. As these pieces are natural, their colour, shape and weight can vary from one to another (even being of the same reference). It is unlikely two pieces would be exactly the same.
8.RISK AND OWNERSHIP
8.1 The risk of loss or damage to Goods passes to you upon delivery.
8.2 Ownership in all Goods remains with us until full payment of all amounts due to us have been received from you.
8.3 You will be responsible for the safe custody and insurance of all Goods in your possession.
8.4 You have no right to re-sell any Goods until payment has been received in full by us.
9.1 DELMORA will take every possible action to ensure that your piece(s) arrives safely; However, it is possible that damage may be caused in transit. If that happens, you must notify us promptly and in any event, within 48 hours or receipt of any Goods. In those circumstances, you must also keep all packaging as this may be required when making a claim.
9.2 If you wish to return an item then you should email us at email@example.com to notify us of the return within 14 days of receiving the goods. You should make it clear if you require an exchange, credit note or refund for the item.
9.3 Any items returned without prior notice in writing will not be accepted.
9.4 You must take reasonable care of all Goods in your possession and return them to us, appropriately packaged to avoid damage. Goods have to be in perfect condition, with all the labels still attached and in their original packaging. All Goods must be complete, new, unworn and in a resaleable condition. You must return the Goods within 14 days from the cancellation date. We reserve the right to arrange collection, if applicable, we will notify you of any charges.
9.5 In the case of necklaces, or other pieces, the complete set must be returned. Additionally, if you purchased using a special offer which contained several products (i.e. you bought a necklace and an additional pendant(s) that was discounted to complement the necklace) the entire set, must be returned in order to qualify for a full refund.
9.6 You must return all the gifts and extra items sent to you in addition to the item(s) bought. (i.e. polish cloth, surprise gift, vouchers). DELMORA reserves the right to charge you for each missing item.
9.7 If you received a voucher for a discount and you use it before you return the product, the amount used will be discounted from your refund.
9.8 A full refund will be granted once the item arrives at DELMORA in perfect condition. A full refund will also be granted if the item was faulty in the first place or the incorrect item was sent.
9.9 We will be unable to provide any refunds or replacements where damage has been caused by normal wear and tear, accident, neglect or misuse. DELMORA reserves the right to refuse a refund when the product is returned damaged or showing signs of use or wear. Returns that are damaged or soiled will not be accepted and may be sent back to the customer.
9.10 We regret that we cannot offer refunds or exchanges on earrings for health and safety reasons.
9.11 Please note for hygiene reasons we do not accept returns or exchanges on hair items.
9.12 Custom orders (personalized or pieces altered from their original design) may not be eligible for refund or exchange.
9.13 You can take advantage of the DELMORA free returns; however, you are not obliged to follow this. If you do not use this process, you will be solely responsible for the cost of shipping any products back to DELMORA. If the product fails to arrive and you are unable to provide proof of postage, DELMORA reserves the right to refuse a refund.
9.14 If the product has been dispatched to you before you cancelled the purchase, you must return the product to DELMORA within 14 days starting on the day after you cancel the order and ends the day the product arrives to DELMORA.
9.15 For more information, please see the Binding Contract Section.
10.DAMAGED ITEMS- WARRANTY
10.1 If you receive an item that is faulty, damaged or not what you ordered, please contact us within 48 hours or receipt of any Goods and provide an image of the damaged, defective or switched Goods.
10.2 Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within one month of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
10.3 If you would like to exchange a faulty item, please be aware that we can only replace it for the same product in the same colour and style, subject to availability. Where possible, we will offer to repair faulty items.
10.4 If defects in any Goods appear within a month of delivery, you must notify us as soon as you become aware of the defect, giving us full details and providing photos of the defect. We will then require the receipt/invoice indicating the product’s purchase date and the piece to be sent to us for verification. We will then decide, in consultation with you, whether the defect is our responsibility. If so, we may arrange either to repair the Goods or to replace them with similar Goods.
10.5 If applicable for repair, please note that the time of repairing of the piece can vary according to the availability of the part that needs to be changed. As DELMORA has suppliers around the world, their times of delivery vary and are not managed by DELMORA.
10.6 This guarantee is not transferable.
10.7 We will not have any responsibility for any damage which occurs to the Goods after delivery.
10.8 The period of this guaranty will not be extended whether or not your product is repaired or replaced.
10.9 Wearing pendants, charms or any other accessories by other brands on your DELMORA chains or pieces could cause damage on your original piece, it will not be covered by this guarantee in the event you choose to combine two or more products.
10.10 Please note that we are not liable for any other jeweller’s work. A faulty jewellery item corrected by another jeweller voids our warranty period.
10.11 We do not accept any responsibility for any wear and tear, accidental damage or failure by you or any third party to adhere to any written recommendation provided in relation to the Goods.
10.12 Liability to you for loss or damage under no circumstances must exceed the final total amount you have paid us for the Goods. (However, we acknowledge that we cannot exclude legal liability for death or personal injury which is proved to be due to our negligence).
Goods returned outside of the above timeframes will not be accepted and will be returned to the customer.
12.LATE AND LOST DELIVERIES
12.1 We will provide you with the shipment number issued by Royal Mail or the appropriate international postal service. However, please inform us of any unplanned delays.
- UK Delivery – We, unfortunately, cannot refund or replace lost items until 20 working days after the date of dispatch (30 days for international items) as this is when RoyalMail classes items as being lost.
- Items not received but tracked as being delivered - This frequently happens when items are delivered to places of work. In some cases, your item might have beendelivered to a post room or colleague within your company and someone else willhave it. We will be not responsible if this happens. Please avoid using your workaddress or any other address different from your home. Please note that we do not refund or replace items that are tracked as being delivered. For this reason, we always recommend that you get items delivered to your home address.
13. HOW TO CARE FOR YOUR JEWELLERY
Every DELMORA piece comes with a polish cloth to help you to maintain its shine and perfect condition. However, naturally, jewellery is delicate and should be treated with due care.
•Please avoid contact with perfume, creams, oils or any kind. Also, avoid saltwater and chlorinated water.
•Remove your jewellery when you shower or bath.
•Avoid contact with any household cleaners.
•Clean your piece after every use.
•Keep your pieces in closed spaces that avoid dust and humidity. Place your pieces separately to avoid rubbing.
•Pieces that include enamel are particularly delicate. Jerky movements can cause the enamel to crack, or the use of chemical substances like perfumes could disturb its colour.
•Pieces that include natural beads, particularly Agate, are extremely delicate even the smallest drop could cause damage.
•Pieces with very thin chains are delicate and jerky movements could cause damage. Please be careful when removing and avoid harsh movements.
•Special recommendation: when removing the labels, please use scissors.
14.PRIVACY- DELMORA CLUB
14.1 If you place an order, you will have to provide personal information to us. We will not disclose that information to any third party without your consent, except for the purpose of processing the order and arranging delivery. We do not store our customer's financial details.
14.2 Additionally, we will ask you to send us an email message expressing your desire to join DELMORA’s club. In that case, we will send via email information regarding special promotions or tips. Please note that we need your consent in order to proceed to contact you as a member of DELMORA’s club. You can opt-out any time by sending an email asking to opt out of DELMORA’s club. Please note that in order to be a Club member, you need to purchase an item from DELMORA.
14.3 The information that will be collected includes but is not limited to:
Date of birth
Any other information provided by you (i.e. interests, preferences, sizes).
14.4 In exchange, we will give you an ID number to be added to orders to get special discounts. Your ID number is not transferable. It is for personal and private use. Please note, to use the discount offer, the purchase must be made by the actual club member.
14.5 We may also ask you about volunteer participation in surveys that we use for research purposes.
14.6 Your information will be kept secure and confidential in accordance with GDPR.
14.7 If you provide the personal data of another person, please be sure that you have the right to share this information with us.
If you wish to give us any notice relating to a matter covered by these Terms, whether you telephone us or not, you must confirm that notice in writing. In the case of email notices, these should be sent to firstname.lastname@example.org and you must send them so as to return an acknowledgment of receipt. Notice may be sent by post to Broadway Buildings, Elmfield Road, Bromley, London. BR1 1LW.
- give us any incorrect personal information, or
- fail to make any payment when it is due, or
- cancel any payment, or
- become insolvent, or
- commit any breach of these Terms
- then, in any of those events, we have the right to cancel the Contract and recoverpossession of any Goods which have been supplied for which payment has not beenreceived in full.
We will not be liable if we are prevented from performing any of our obligations on account of any circumstances beyond our reasonable control which includes, but is not limited to, extreme weather conditions, act of God, terrorism, war, strike or difficulty in obtaining materials and/or labour. In any of these circumstances we reserve the right to terminate the Contract.
18.1 Severance: If any provision in these Terms is held by a court to be unenforceable, that will not affect the remaining provisions of the Terms.
18.2 Entire Agreement: These Terms govern our relationship with you and in accepting them, you confirm that no other arrangement, agreement or representation applies.
18.3 Assignment: We reserve the right to assign any of our rights or obligations under the Contract with you to a third party on the basis that the existing contractual terms will become the responsibility of that third party. You will not assign your rights without first getting our written consent.
Where the Goods include designs or works of art, these are prepared by a designer or artist who owns the copyright of those works. You have no right to make any copies or adaptations of any such Goods.
20.1 If there is a dispute which we cannot settle by direct negotiation it may be referred to mediation if agreed between us. In that event, the mediation will be conducted in accordance with the CEDR (Centre for Effective Dispute Resolution) mediation rules current at the date of the dispute
20.2 Any dispute between us will be finally determined by the English courts and you agree to submit to the jurisdiction of those courts.
The Law of England and Wales will be taken as the Governing Law.
22.1 Only one promotional code can be used at any given time unless otherwise stated.
22.2 Under no circumstances can the value of a discount code be deducted from an order if the code is defective or out of date. No replacement codes will be issued in this case.
22.3 When an order is placed using a promotional code and contains a number of items, the value of the discount is spread over each item.
22.4 Any refund of an item purchased using a promotional code will be reduced by the value of the discount attached to it. The discount will not be refunded.
22.5 These Terms and the Contract between us are governed by the law of England and Wales.
Orders placed after the 26th November for Christmas gifts can be returned up to 2nd January. Last updated: Nov 2021